Although system reliability and expert installation make issues an infrequent occurrence, when the need arises you can be assured that you’ll receive an exceptional level of care and attention – no less than we’d want you to expect from the Bistech team.
Exceptional business network support
Our business network support is exceptional in the truest sense of the word. With today’s customer care experiences being all too often a little bit hit and miss, Bistech is quite happy to revert to a more retro approach that enables customers to speak to someone when they need to. Someone who can ‘do’ rather than simply take a message or log a call means that queries are handled without frustration and with the reassurance that you’ll get the result you need.
It’s this approach that makes it an easy decision for customers to renew their contracts with us year on year. Bistech service and support is unique and unrivalled in the industry.
We provide you with the highest standards of network support to reduce your workload and relieve the need for IT management, so you can focus on driving your business forward. Our highly trained and accredited teams work as an extension of your team, providing guaranteed professional assistance when you need it.
Bistech delivers reliable, cost-effective service and support for your mission critical communications
- Dedicated NOC
- National engineering team, local response
- Direct line to a single point of contact
- One number to call for all your business network support
- Specialist technical expertise
- Flexible service options to suit your business needs and budget
- Fast response to unanticipated events
- Remote support to speed fault resolution
- Pro-active monitoring and diagnostics minimises business disruption
- Extended service options