Why leading businesses choose Bistech for 8×8 integration
One partner. Total confidence.
Stop juggling vendors and eliminate “software overload”. Consolidate your office phones, video, and contact centre into one seamless 8×8 platform. With Bistech as your single point of contact, you get a stress-free transition and a unified solution that can boost your team’s productivity by up to 30%.
Outstanding support, backed by a 90 NPS.
Don’t just buy a licence; get a partnership. Our world class Net Promoter Score reflects our commitment to excellence, from initial consultancy to 24/7 UK-based support. With a dedicated Service Delivery Manager, we ensure your 8×8 environment is perfectly tuned to your business goals.
Secure, resilient and globally connected.
With an industry-leading SLA of 99.999% uptime, the platform is built to deliver the level of reliability modern organisations expect. Provide your business with a flexible communications solution that eliminates the risk of missed calls or dropped connections to ensure total peace of mind, even during peak demand.
Intelligent insights. Solutions that evolve.
Your communications shouldn’t be static. Leverage AI-powered analytics to give you real-time visibility into team performance and customer sentiment. Continually monitor and optimise your setup, allowing your data to become a competitive advantage as your business grows.
Why use an IT partner instead of buying direct
Features |
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End-to-end consultancyExpert guidance from planning to optimisation |
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Dedicated service delivery managerYour own technical point of contact |
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24/7 supportRound-the-clock assistance from our UK-based team |
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Proactive performance optimisationContinuous monitoring and fine-tuning for resilience |
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ISO-certified processesISO 9001, ISO 27001 and Cyber Essentials Plus certified |
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Network resilience and integration expertiseSeamless integration and robust connectivity solutions |
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How we work with you…
Discover your goals
We start by understanding your business. Our team listens carefully to your objectives, challenges and existing communication setup, helping us design an 8×8 solution that fits your requirements perfectly.
Tailor your solution
Next, we shape a tailored plan across calling, video, chat and contact centre priorities. From Microsoft Teams integration to security and compliance, every detail is refined for a seamless experience.
Bring your plan to life
Our PRINCE2‑trained project managers oversee the entire rollout, ensuring your 8×8 deployment is delivered smoothly, on schedule and with minimal disruption to your teams.
Ongoing support
Once live, we stay proactive. With 24/7 UK‑based support, regular reviews, and continuous optimisation, we keep your 8×8 environment resilient, secure and ready for the future.
Why 8×8?
The “everything-in-one” platform
Stop paying for multiple tools. 8×8 brings your business phone system, video meetings, team chat and customer service features together in a single app. It’s one login, one bill, and zero headaches.
A phone system that never goes down
You can rely on 8×8 to keep you connected. With a 99.999% uptime promise, your team can count on consistent performance and uninterrupted communication.
Seamless Microsoft Teams integration
If your team already uses Teams, 8×8 blends right in. It adds a full business phone system and global calling inside the Teams interface so your people never need to switch apps.
One number, everywhere you go
Whether your team is in the office, at home or travelling, they can make and receive calls using the same business number. This keeps your customer experience consistent and ensures your team is always reachable.
Actionable intelligence
Stop guessing how your team is performing. 8×8 uses smart AI to highlight the wins and red flags in your conversations. It identifies unhappy customers instantly, allowing you to support your staff and improve your service in real‑time.
Access to the 8×8 Technology Partner Ecosystem
8×8 works with a wide range of technology partners whose apps and integrations connect instantly – from AI automation and secure payments to CRM and workforce optimisation. This means you can switch on the right tools fast, without the lengthy or expensive custom builds.
Reach customers on SMS & WhatsApp
Give your customers more ways to connect. With 8×8’s built‑in support for SMS and WhatsApp Business messaging, your teams can handle calls, chats and messages from one unified workspace. It means faster responses, fewer inbound calls, and a smoother, more flexible customer experience.
For more information on 8×8 click here.
