12 Jul 2017

Right on time: how technology is driving distribution

Forward-thinking distributors are turning to technology in order to meet customer expectations, power profitability and gain competitive edge.

The future of delivery is changing. And with it comes both uncertainty and opportunity. To thrive in this fast-paced industry, distributors need to be more flexible, efficient and customer focussed than ever before.

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21 Feb 2017

What makes great customer service?

Posted by Jilly Graydon

For Communication Opinion

It has never been easier or more affordable to make contact with customers than it is today. Yet customer service excellence is no quick win. Creating prosperous business relationships is a marathon, not a sprint!

Good old-fashioned customer service with a modern twist can work wonders. Whilst not everyone will agree what constitutes great customer service, taking a back to basics approach is a good place to start. We look at the essentials…

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24 Aug 2016

5 ways technology is driving success for professional services

Posted by Adam Pretty

For Communication Opinion News Professional Services

Forward-thinking partners in the professional services sector are embracing business technologies to maintain competitive edge.

Professional services as an industry may have been a little apprehensive when considering new, advanced technologies. With regulatory compliance and security concerns paramount, it’s understandable why. But times are changing, and now, adopting the right technologies is central to a firm’s success.

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22 Jul 2016

BT outages wreak havoc for UK businesses

Posted by Chris Thomas

For Internet News Opinion Voice Communication

Broadband and telephone services were wiped out for thousands of companies across the UK this week as two major outages occurred.

These outages also affected millions of bank customers accessing their online accounts and highlighted the infrastructural vulnerabilities of BT and other Internet Service Providers. We take a look at what just happened…

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