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11 Jul 2018

3 ways technology can improve your customer interactions

Posted by Julie Fisher

For Contact Centre Unified Comms Communication Opinion

In our digital world where customers are increasingly demanding more, raising the bar for customer service is essential. With the right technology, customer experience can be elevated to the next level.

Today, most companies have a dedicated team to support and communicate with their customers. Many, however, reject the concept of a contact centre due to perceived negative associations with the call centres of yesteryear.

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