The Right Connection - the IT blog by Bistech

01 Sep 2020

Unified Communications: The key to prospering post-pandemic

Posted by Richard Holbrook

For Unified Comms Collaboration Remote Working Customer Experience

How the rapid rise in UC adoption is enhancing both user and customer experience.

Before the COVID pandemic, Gartner reported that just 12% of organisations were ready for large-scale homeworking. So as lockdown arrived, the race to implement flexible working began, resulting in many IT teams adopting short-term solutions that didn’t necessarily meet long-term needs.

3 ways technology can improve your customer interactions

Posted by Julie Fisher

For Contact Centre Unified Comms Communication Opinion

In our digital world where customers are increasingly demanding more, raising the bar for customer service is essential. With the right technology, customer experience can be elevated to the next level.

Today, most companies have a dedicated team to support and communicate with their customers. Many, however, reject the concept of a contact centre due to perceived negative associations with the call centres of yesteryear.

Unified Communications & the Cloud Uncovered

Posted by Chris Thomas

For Unified Comms Cloud Opinion

The pace of innovation in Unified Communications (UC) has increased rapidly over the last few years, and technology vendors are now focusing their R&D activities almost entirely on cloud delivery.

For this reason, when considering UC, it is advisable to evaluate cloud-based options, understand the choices your potential partner is offering and be sure that you are comparing like with like. Here are the three key areas we suggest you investigate...