A firm partnership.

Warner Goodman LLP is a leading law firm in the Solent region, with roots dating back to 1852. Working with both businesses and individuals, the multiple award-winning firm offers a broad range of legal services across six groups – Commercial, Conveyancing, Family, Financial Services, Injury and Private Client.

The challenge

In 2013, it became clear that a full communications review was needed to support Warner Goodman’s strategy for future growth. At the time, each of its sites had disparate telephone systems that were approaching end of life. Furthermore, the data network which had recently been upgraded was not performing and sites would go down, often for hours at a time. With fee earning significantly impacted, it was crucial to find a single provider that would help them address these challenges.

The solution

With a good cultural match and proven experience in the legal sector, Bistech was selected as Warner Goodman’s business technology partner. Initially, a centralised, cloud-based voice solution was designed and implemented, and impressed by this success, Warner Goodman moved its data network to Bistech a year later.

The benefits

The benefits were quickly realised with the unification of sites leading to better productivity and significantly reduced call costs. Coupled with robust connectivity, the firm’s working practices have completely transformed; both hot-desking and homeworking are now possible, reducing the need to travel — directly resulting in increased fee earning time, better work-life balance and reduced stress.

The new system is highly resilient, secure and completely compliant with requirements in the legal sector. And total availability means that the Warner Goodman team is always there to deliver the excellent service their clients know and trust.

At a glance…

Increased productivity

Productivity has been maximised with highly resilient and available connectivity.

Cost control

Cost control

IT resources can now be managed and optimised according to changing business needs.

Optimised remote working

A seamless, productive working environment has been established to support a dispersed workforce.