Outstanding
support.

Exceptional people delivering service excellence.

Bistech offers direct access to an experienced team of highly trained engineers. With a single point of contact for all services and no layers of administration, you deal with people who can ‘do’ straight away. This means that queries are handled quickly, without frustration and with the reassurance that you’ll get the result you need. Every time.

We deliver fast, reliable and cost-effective service and support for your mission critical communications:

  • Service Desk team 100% directly trained and employed by Bistech, providing a consistent approach and single point of contact
  • AI powered proactive monitoring and diagnostics minimise business disruption
  • Professional incident and project management with an adopted ITIL approach
  • National engineering team providing a local response

Support you can count on.

  • Under 2 hours average incident rectification time
  • Over 95% of customers renew their Bistech contracts year-on-year
  • Less than 3 rings to answer call policy