Why leading businesses choose Bistech for Mitel
Mitel expertise that protects your service
Bistech is a Mitel Silver Partner with deep technical expertise across unified communications and contact centre solutions. Our service team is Mitel trained and certified, we take full ownership of design, delivery and ongoing performance, ensuring communication remains reliable.
Proven solution, delivered in confidence
Our most common Mitel build combines MiVoice Business, MiCollab, MiVoice Border Gateway and MiContact Center Business to deliver a complete, integrated solution. This proven architecture reduces risk, accelerates deployment and ensures your communications platform works reliably from day one.
Flexibility that works long term
Bistech Managed Voice Solutions powered by Mitel give you the freedom to choose on-prem, cloud, UCaaS or hybrid deployment models, with capex and opex options to match. We design solutions that support how you operate today and adapt as your business evolves.
A partnership that delivers more
Our long-standing relationship with Mitel goes beyond implementation and support. We work directly with their teams to improve licencing options and influence technical enhancements, helping our customers benefit from better functionality, value and future innovation.
Why Bistech
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End-to-end consultancyExpert guidance from planning to optimisation |
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Dedicated service delivery managerYour own technical point of contact |
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24/7 supportRound-the-clock assistance from our UK-based team |
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Proactive performance optimisationContinuous monitoring and fine-tuning for resilience |
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ISO-certified processesISO 9001, ISO 27001 and Cyber Essentials Plus certified |
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Network resilience and integration expertiseSeamless integration and robust connectivity solutions |
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How we work with you…
Discover your environment
We start by understanding how your organisation communicates today, including users, locations, infrastructure and any operational or compliance requirements. This ensures the solution is designed around your environment, not assumptions.
Design the right solution
Using our findings, we design Bistech Managed Voice Solutions powered by Mitel around your operational needs and long‑term goals. Every solution is tailored to deliver reliability, flexibility and scalability, while protecting existing investment and supporting future growth.
Deliver with ownership and clarity
Our project managers and technical specialists coordinate the full rollout from start to finish. We manage configuration, integrations, number migration and user setup, with clear responsibilities agreed from the outset. Delivery is structured, transparent and focused on minimising disruption to your teams.
Continued long-term support
Once live, Bistech remains accountable for the ongoing performance of your solution. Through proactive support, service reviews and continuous optimisation, we ensure your communications platform remains secure, reliable and aligned with how your organisation evolves.
Why Mitel?
Total deployment freedom
Move beyond one-size-fits-all cloud models. Whether you require on-premises control, private cloud security, or a flexible hybrid approach, Mitel adapts to your infrastructure.
Unified collaboration with MiCollab
Bring your team together on a single platform. MiCollab integrates high-definition video, instant messaging, and web conferencing into one intuitive app that works across all your devices and syncs perfectly with Microsoft Teams.
Secure remote working, made simple
Support flexible working without adding complexity. Mitel enables secure, high-quality voice for remote users, delivering the same in-office experience without relying on separate VPNs or third-party security layers.
Omnichannel excellence
Deliver a superior customer experience. MiContact Centre Business allows you to manage voice, email, chat, and SMS through one interface, using intelligent routing to ensure every customer reaches the right expert, every time.
Compliance-ready by design
Build confidence into every interaction. Mitel includes integrated recording, monitoring and reporting capabilities to support regulatory compliance, quality management and dispute resolution across office and remote environments.
Built to scale with you
From 5 users to 65,000, MiVoice Business grows alongside you. Its massive scalability means you’ll never have to outgrow your communications platform, providing a future-proof investment for the long term.
For more information on Mitel click here.
If you’re exploring Mitel, we’d love to help. Speak to our experts to get started today.
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