Taking the Lead.

Strategically planned network enables rapid expansion for multi-site lettings agency.

About Leaders
Leaders is one of the largest independent property groups in the UK, specialising in residential lettings and sales. With over 120 branches across the country, Leaders prides itself on providing all the benefits of a nationally based business, with the personal service you would expect from an individual, local branch.

The challenge
In 2006, Leaders was developing ambitious expansion plans to take the business into its next phase of growth. During this process, it became clear that its existing network simply could not support the business strategy due to its inherent unreliability. Branches were frequently losing connection to their centrally based mission-critical applications, resulting in lost business. It was crucial to upgrade.

The solution
With that in mind, Bistech and Leaders commenced a strategic communications review to develop a business model for future growth. First, a reliable, robust and resilient network was implemented to provide always-on connectivity for every branch. Following this, Leaders took advantage of several additional Bistech services, including centralised telephony and managed cloud.

The business benefits
The solution provides Leaders with a secure environment for its business-critical applications, seamless connectivity and improved resilience. Before Bistech, the business was coping with rolling year outages of 68 days – with the new network, it hasn’t lost a single day. In addition, Leaders now has the scalability it needs to easily add new branches, facilitating its ambitious growth plans.

It’s more than reliability and business efficiency that have improved at Leaders. Impressed by the value of a flexible and strategic approach, the relationship between Bistech and Leaders has evolved into a strong, long-term business partnership.

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