Partnership in practice.

Multi-site communications solution improves patient access to primary care.

One Care is a GP-led organisation that supports practices in Bristol, North Somerset and South Gloucestershire (BNSSG). Established in 2014 and with over 80 member practices serving one million patients, One Care’s vision is to enable General Practice to both survive and thrive through innovative ways of providing primary care.

A key focus of the One Care initiative is to improve communications between patients and practices across the region. One Care practices are independent businesses, so the organisation faced the challenge of unifying many different telephony solutions.

Demonstrating proven expertise in the healthcare sector, Bistech was appointed as One Care’s communications technology partner. A powerful relationship of mutual trust and collaboration developed, and with funding secured to support the initiative, the innovative, centralised and futureproof telephony platform was launched across BNSSG.

Now able to work in collaborative networks, operational efficiency and workload management are enhanced with real-time visibility of demand. Remote working is enabled, and the secure, cloud-based platform can adapt and scale alongside evolving needs of practices and patients. And from a business perspective, practices are saving an average of 60% on call charges.

The flexible, robust and future-proof solution is now benefitting 78 individual practice sites, and sites can be easily added to accommodate future growth.

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