Reading buses has been providing transport for residents and visitors to the Thames Valley region for over 100 years. With 240 environmentally friendly buses to its name, it prides itself on a commitment to sustainability, reducing car dependency and improving air quality in the area. As a multiple award-winning operator, Reading Buses has a strong focus on customer service excellence and technical innovation.
Bistech has been Reading Buses communications partner for more than 20 years and the relationship continues to flourish year on year. In 2018, a communications review was required due to strong forecast growth and with Bistech’s help, a new system and network was rapidly implemented.
Operating 24/7, the highly available solution delivers enhanced communications for Reading Buses, with employee mobility now an option to enable flexible working and business continuity. The scalable solution also means that new sites can be added easily, facilitating growth – a key business objective.
The benefits can be seen widely throughout the business. The Bistech-designed wallboard provides the customer service team with visibility of calls and real-time reporting, enabling agents to prioritise their workload more efficiently. And Bistech’s proactive monitoring gives the IT team complete confidence that its business-critical systems are always up and running, supporting operations around the clock.
The Bistech solution integrates seamlessly into everyday life at Reading Buses, playing an instrumental role in enabling future development.