About St Wilfrid’s Hospice
St Wilfrid’s Hospice is an independent charity providing high-quality specialist palliative and end of life care for on average 320 patients at any one time. Its catchment area serves around 80,000 homes, with patients and their loved ones receiving support from its in-patient ward, the Living Well Centre or at home in the community.
As you would expect, patient care is of paramount importance for St Wilfrid’s. Yet in 2015, it was clear that their current communications system could not deliver the level of care and support their patients needed. The ageing technology was heavily impacting operations, and with a move to a new state-of-the-art facility imminent, a new solution was urgently required.
Understanding the challenges St Wilfrid’s faced and with a phased approach, Bistech was chosen as their new communications partner. The first project involved implementing a cloud-based, scalable communications solution to the main hospice and all its retail stores. Following this, Bistech devised a network that connected the old hospice to the new, as well as St Wilfrid’s main retail store.
The business benefits
Bistech’s cleverly designed solution provided St Wilfrid’s with the extra resilience necessary to ensure business continuity and agility both during the hospice move, and into the future. Equally, St Wilfrid’s outlets now benefit from robust connectivity, enabling seamless data transfer from the stores to the finance and fundraising teams at the hospice. And with no single point of failure across the business, St Wilfrid’s have the peace of mind they need to continue providing patients with the best possible care.