A partnership built to last.

Flexible unified comms solution tools up leading builders merchant.

Taylor Maxwell, founded in 1959, is a specialist merchants dedicated to the supply of architectural facades, bricks and timber. With its Head Office in Bristol, it distributes to clients, architects and contractors nationwide, supporting them through administration centres in Birmingham, Nottingham and Edinburgh. Flourishing over the past 60 years, Taylor Maxwell takes pride in nurturing long standing relationships with developers, clients and suppliers alike, highlighting an ethical and honest approach to business.

With shared values of quality, integrity and adaptability, Bistech has been Taylor Maxwell’s communications partner for more than 20 years. Over this time, a strong business partnership of mutual respect and trust has developed. Recently, with changing business requirements and Bistech’s support, Taylor Maxwell took the opportunity to upgrade its connectivity and voice solution to meet future needs.

With the solution now in place, the always-on connectivity provides both Taylor Maxwell and its customers with peace of mind that they will receive a reliable and consistent service. Business continuity is built in, and the removal of onsite hardware makes managing connectivity much easier for the IT team.

Similarly, the move to cloud-based Unified Communications has supported Taylor Maxwell with its aim to unify the business and work more effectively. For example, employees now use a softphone with the benefits of presence information and instant messaging. As well as unifying sites, the solution offers mobility, enabling employees to work seamlessly from any location.

Looking ahead, Taylor Maxwell now has a scalable solution that can adapt and grow according to business needs.

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