How healthy is your communications platform?
Employees spend up to 57% of their working time communicating. Yet many organisations only discover issues with their communications platform when they start affecting customers, employees or business performance.
5 signs you need a Unified Communications Health Check
Communication issues often develop gradually, making them easy to overlook. If any of the following sound familiar, it may be time to review the health of your communications environment.
Poor call quality
Dropped calls, poor audio quality and service disruptions can frustrate employees and customers alike. A Unified Communications Health Check helps identify the root cause and areas for improvement.
Customer complaints are increasing
Long wait times, misrouted calls and inconsistent service can affect customer satisfaction. Reviewing call flows and routing helps identify opportunities to improve the customer journey.
Communication is slowing teams down
Struggling to reach colleagues, transfer calls or access information can impact productivity. Assessing call routing and platform configuration can uncover unnecessary friction.
Rising communication costs
Unused licences and redundant services can increase costs over time. A health check provides visibility into licence utilisation and potential savings opportunities.
Your business has outgrown its platform
Whether you’ve adopted hybrid working, expanded locations or grown rapidly, your communications platform should evolve with your business. A health check helps determine whether your current setup still meets your needs.
What to expect from your assessment
How we understand your environment
We start by reviewing your communications platform, business priorities and any challenges affecting performance, reliability or user experience. By understanding how your teams communicate and how calls flow through the business, we can focus the assessment on the areas that matter most.
How to prepare
Preparation is simple. We require secure remote access to your existing voice and communications platform to review configuration, call routing and licence usage. The assessment is carried out remotely and does not disrupt day-to-day operations.
Your final report
After your Unified Communications health check, you’ll receive a clear report outlining platform performance, configuration insights, call flows and licence utilisation. We identify quick wins, highlight potential risks and provide practical recommendations to help you make informed decisions about future improvements.
The business benefits of a Unified Communications Health Check
Your key benefits |
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Cost savings and stronger ROIIdentify unused licences, redundant services and areas of unnecessary spend. Gain clarity on where you can streamline costs and make better use of your existing communications investment. |
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Greater operational efficiencyUncover issues that may be affecting performance, reliability or day-to-day workflows. Understand where targeted improvements could help your teams communicate and collaborate more effectively. |
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Enhanced security and complianceHighlight potential vulnerabilities, configuration concerns and compliance risks within your communications environment. Gain insight into where additional controls or improvements may be required. |
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A better experience for users and customersIdentify factors that may be affecting call quality, responsiveness and consistency. Understand how your communications platform supports both employee productivity and customer interactions. |
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Book your UC health check
Frequently asked questions
What is a Unified Communications Health Check?
A Unified Communications Health Check is a complimentary assessment of your communications environment. It identifies performance, reliability and configuration issues, highlights opportunities for improvement, and provides practical recommendations to enhance user experience, operational efficiency and cost-effectiveness.
Why is a Unified Communications Health Check important?
Communication issues often affect more than just IT. Poor call routing, inconsistent user experiences, limited reporting and unnecessary costs can impact productivity and customer satisfaction. A health check provides clear insight into where improvements can deliver the greatest business value.
Who should have a Unified Communications Health Check?
The assessment is designed for organisations that rely on their communications systems to support employees and customers. It is particularly valuable for businesses looking to improve performance, reduce inefficiencies or prepare for future growth.
What areas are reviewed during the health check?
The assessment typically reviews:
- call flows and routing
- system configuration
- platform performance and reliability
- security and compliance settings
- operational efficiency and user experience
Will the health check disrupt our service?
No. The assessment is carried out remotely and has no impact on day-to-day operations. Our team works safely in the background without interrupting users or services.
How long does the health check take?
The duration depends on the size and complexity of your environment. Once we understand your setup, we will confirm the scope and expected assessment timeline.
What happens after we receive the report?
You’ll receive a detailed summary of our findings and recommendations. The report highlights opportunities for improvement and helps you prioritise potential next steps based on your business objectives.
Do we need to act on the recommendations?
No. There is no obligation to make any changes. The report is designed to provide clear, practical guidance so you can make informed decisions about your next steps.
How does the health check help with cost optimisation?
The assessment can identify unused licences, redundant services and inefficiencies that may be increasing costs. This helps you understand where opportunities to optimise spend may exist.
Is the health check only available to existing Bistech customers?
No. The service is available to both existing Bistech customers and organisations looking for an independent assessment of their current communications environment.
Customer testimonials
“Bistech has definitely made my life easier. I now have day-to-day confidence in what we do, knowing I can rely on Bistech to support us.”
— Chris Gensmantel
Chief Information Officer
LSH Auto UK
“I am consistently impressed with Bistech’s technical excellence. The team is responsive, proactive and knowledgeable.”
— Shaun Taylor
Head of IT
Lakeland
“Bistech’s project management team is outstanding, giving us complete confidence that deployment of new technologies will go smoothly, on schedule and on budget.”
— Tony Woodhouse
Partner and Head of IT
Brethertons Solicitors