Life at Bistech: Craig’s Story

From the most rewarding parts of his role to his advice for aspiring Account Managers, Senior Account Manager Craig shares why Bistech is such a great place to build a career.

Tell us about your journey at Bistech

I joined Bistech in 2010 straight out of college, starting in a technical role supporting telephony and network solutions. In 2019, I transitioned into Account Management and today, as a Senior Account Manager, I work with some of our largest and most strategic customers, while also supporting the wider Sales and Account Management team.

What does a typical day look like for an Account Manager?

No two days are ever the same. My role is centred around providing proactive thought leadership, leading Annual Business Reviews, shaping long-term IT roadmaps and working closely with customers to ensure they get maximum value from their technology investment. Everything I do ultimately focuses on delivering the best possible customer experience.

What do you find most rewarding about your role?

Seeing the long-term positive impact that Bistech’s Managed Services have on our customers is hugely rewarding. Coming from a technical background allows me to understand complex challenges and translate them into clear, practical solutions. We also regularly host customers at our corporate offices near Bournemouth, which is a real highlight and a great way to see the strength of our long-term relationships first-hand.

What do you enjoy most about working at Bistech?

The people and the customers. We work with incredible organisations across a wide range of sectors, including several partnerships that have lasted more than 20 years. The Sales and Account Management team is passionate, supportive and always determined to find the right solution, no matter the challenge.

How would you describe the team culture in Sales and Account Management?

Collaborative, supportive, knowledgeable, approachable and competitive.

What support has helped you develop your career?

Alongside strong technical training, I’ve benefited from negotiation training, wellbeing support and regular access to the Board of Directors. Knowing that support is always available has made a real difference throughout my career at Bistech.

What advice would you give to someone starting in Account Management at Bistech?

Account Managers at Bistech play an integral role in the customer experience. Be genuine, take ownership, value feedback, challenge the unknown and never be afraid to ask for help. These principles align closely with Bistech’s core values of ambition, integrity and community.

Craig’s journey is a great example of how Bistech supports long‑term career development while building trusted customer partnerships. If that sounds like the kind of environment you’d thrive in, take a look at our current vacancies!