Perfect partnership delivers robust voice solution for luxury furnishings group.
The right fabric.
Sanderson Design Group is an international luxury interior furnishings group that designs, manufactures and markets wallcoverings, fabrics and complementary products. Proud to be “Made in Britain”, the company’s comprehensive brand portfolio – including Sanderson, Morris & Co, Zoffany, Harlequin, Scion and Clarke & Clarke – offers iconic designs that are sold in over 85 countries worldwide.
In 2009, it was identified that the existing comms system could not support the company’s strategic plans. Global network connectivity was slow, inhibiting collaboration, and reliability issues were causing operational inefficiency. In addition, resolving problems was difficult and time consuming. It was crucial to find a business technology partner to solve these challenges.
From the very first conversation, Bistech met Sanderson Design Group’s high expectations by asking the questions no one else did to fully understand the business. After detailed strategy development, Bistech designed and delivered a robust and reliable voice solution. This was soon followed by the seamless roll-out of a resilient and secure network.
The advanced call centre reporting has enabled more efficient resource planning and monitoring of agent performance — and maintenance costs have halved since the implementation.
In addition, the network infrastructure now provides a scalable platform for business growth across all sites. And with these strong technical foundations and a collaborative working environment in place, the Sanderson Design Group can fully support their evolving, cohesive business strategy.
At a glance…
Operations can now be easily adapted to the changing demands of the global business climate.
Highly available and resilient connectivity has given the internal IT team the time to focus on strategic projects.
IT resources can now be managed and optimised according to changing business needs.