Five key considerations for choosing the right UC platform

Navigating the complexities of communication, collaboration and the cloud.

Effective communication is vital for success in today’s business landscape, with Unified Comms an essential tool in the modern workplace. However, with the vast number of platforms available, how do you know what’s right for your organisation?

Before diving into the sea of solutions, it’s crucial to assess your business requirements and existing infrastructure. Essentially, you need to ensure the service complements your existing IT estate while meeting the requirements of end users and customers. Looking beyond the basics, here are five considerations when searching for the right UC solution for your business…

Customer experience

With customer service a key differentiator, it’s probably no surprise to see it top of the list, so it’s important to look for features such as call queuing, analytics and real-time monitoring to optimise customer interactions. Additionally, you should consider the ability to handle high call volumes during peak times to safeguard against long wait times and dropped calls.

Scalability and flexibility

As your business grows and evolves, so do its comms needs. A cloud-based UC platform (UCaaS) will scale up or down seamlessly to adapt to your changing business requirements, enabling your organisation to stay agile and responsive in a competitive marketplace.

Service continuity

Downtime can seriously impact business operations, resulting in lost productivity and missed opportunities. Look for solutions that offer robust infrastructure, redundancy and failover mechanisms as well as 24/7 support to minimise the risk of service disruption.

User experience

A user-friendly interface and intuitive design are essential for the successful adoption of UC. Your people should find it easy to navigate and use its features, as well as communicate effortlessly across different channels. A well-designed UC solution will empower your workforce and require minimal training, improving productivity and collaboration within your organisation.

Security

From cyber attacks to accidental deletion, keeping your data secure is increasingly challenging in today’s world. You should ensure the platform implements stringent security measures including data encryption, access controls and compliance with relevant industry regulations such as GDPR or PCI-DSS. Further, by their very nature, cloud-based systems support a more holistic approach to security than their on-premise counterparts, for example, with regular automated patching one of many advantages.

The right UC can significantly impact your business’ productivity and collaboration capabilities — and reputation. A secure, cloud-first approach that focuses on enhancing both the user and customer experience is key. Bistech is here to help. To review your UC requirements, call our specialist team today on 03330 11 22 55.